Privacy Policy

Last Updated: 14 October 2026

1. Introduction

Welcome to bestonlinebuys.com. This Privacy Policy explains how Best Online Buys ("we", "us", "our") collects, uses, shares, and protects your personal data when you visit our website, place an order, or contact us. Our website is built and hosted using Wix, and we operate in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

By using our website, you acknowledge that you have read and understood this policy.

2. Who We Are

Business Name: Best Online Buys
Website: bestonlinebuys.com
Data Controller: Best Online Buys — we determine how and why your data is processed
Contact Method: Via the online form on our "Contact Us" page
Location: United Kingdom
Supervisory Authority: Information Commissioner's Office (ICO)

3. What Personal Data We Collect

We collect data that is necessary to provide our services and operate our e-commerce platform:

Table

CategoryExamples

Identity Data Name, username, date of birth (if applicable)

Contact DataBilling/delivery address, email address, phone number

Transaction Data: Order details, products purchased, payment amount, payment reference (we do not store full card details — these are processed securely by our payment providers)

Technical Data: IP address, browser type, device information, pages visited, time on site, referring URL

Usage & Preference Data: Shopping cart contents, wishlist, account settings, marketing preferences

Communication Data: Messages sent via our contact form, support history

4. How We Collect Your Data

Directly from you: When you create an account, place an order, submit a contact form, or sign up for updates
Automatically: Through cookies and similar technologies when you browse our site (see Section 10)
From service providers: Payment processors, delivery partners, and analytics tools may share limited data with us to fulfil your order

5. How We Use Your Data & Legal Basis

We only process your data when we have a valid legal reason:

Table

Purpose Legal Basis

To process, fulfil, and deliver your orders Performance of a contract

To manage your account, verify identity, and provide customer support Performance of a contract / Legitimate interest

To process payments and prevent fraud Compliance with legal obligations / Legitimate interest

To send service updates, order confirmations, and important notices Performance of a contract / Legal obligation

To send marketing emails (only if you opted in)Consent — you may unsubscribe at any time

To improve website functionality, analyse usage, and enhance your experience Legitimate interest / Consent (for non‑essential cookies)

To comply with tax, accounting, and consumer protection laws Compliance with legal obligations

6. Whom We Share Your Data With

We only disclose your data when necessary:

Wix.com (hosting & platform provider): Acts as our data processor — enabling website operation, form handling, and e‑commerce features
Payment service providers: To process transactions securely
Couriers & delivery partners: Only the details needed to ship your order
Regulatory bodies: When required by law
Law enforcement: In response to valid legal requests

We do NOT sell your personal data to third parties.

7. International Data Transfers

Wix operates globally, and some data may be transferred outside the UK/EEA. Where this happens, we ensure appropriate safeguards are in place (such as UK‑approved data protection clauses or recognised certification schemes) to protect your data.

8. How Long We Keep Your Data

Table

Data Type Retention Period

Order & transaction records7 years (for tax/accounting purposes)

Account details While your account is active; deleted within 3 years of closure unless legal retention applies

Marketing preferences Until you withdraw consent/unsubscribe

Contact form submissions Up to 3 years following resolution of your enquiry

Analytics & cookie data26 months (or as set in your cookie preferences)

9. Your Rights

Under UK GDPR, you have the following rights:

✅ Right to Access: Request a copy of all personal data we hold about you
✅ Right to Rectification: Correct inaccurate or incomplete data
✅ Right to Erasure: Request deletion of your data — subject to legal obligations we must still meet
✅ Right to Restriction: Limit how we process your data
✅ Right to Data Portability: Receive your data in a machine‑readable format or transfer it to another provider
✅ Right to Object: Oppose processing based on legitimate interest or direct marketing
✅ Right to Withdraw Consent: Where processing relies on consent (e.g. marketing, non‑essential cookies), withdraw at any time without affecting past processing
✅ Right to Complain: Raise concerns with the ICO at ico.org.uk — though we ask you to contact us first so we can help

To exercise these rights, contact us via the form on our Contact Us page. We will respond within one month.

10. Cookies & Tracking Technologies

Our site uses cookies — some essential for function, others optional:

Table

Type Purpose Consent Required

EssentialShopping cart, checkout, security, remembering preferencesNo — strictly necessary

AnalyticsUnderstand how visitors use the site to improve itYes — opt‑in only

MarketingShow relevant ads on other platforms Yes — opt‑in only

Social Media Share content features Yes — opt‑in only

Wix also sets certain cookies as part of platform operation. You can manage preferences via the cookie banner displayed on your first visit and update choices at any time in our footer.

11. Data Security

We use industry‑standard technical and organisational measures including encryption, secure hosting via Wix, access controls, and regular backups. However, no internet transmission is 100% secure — you share data at your own reasonable risk.

12. Children's Privacy

Our products and services are intended for users aged 18 and over. We do not knowingly collect data from children under 16. If you believe we have, please contact us immediately, and we will remove that information.

13. Links to Third‑Party Websites

Our site may contain links to external sites. We are not responsible for their privacy practices — please review their policies separately.

14. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with a new "Last Updated" date. Material changes will be notified via website notice or email where reasonably possible.

15. Contact Us

For any privacy‑related questions, concerns, or to exercise your rights — please submit the online form on our Contact Us page at bestonlinebuys.com.