Shipping Policy

Last Updated: 14 October 2026

1. Overview

Thank you for shopping at bestonlinebuys.com. This policy outlines our processing, dispatch, and delivery timelines, shipping destinations, and delivery terms. We offer free standard delivery to all listed destinations.

2. Order Processing Time

All orders are processed and dispatched within 3–4 business days from the date your order is confirmed
Business days are Monday to Friday, excluding UK public holidays
Orders placed after 5 pm UK time or on weekends/public holidays will begin processing the next business day
You will receive a dispatch confirmation email as soon as your order leaves our facility

3. Delivery Destinations, Timelines & Costs

We currently ship to the United Kingdom, United States, Canada, and Australia. All shipping is completely free of charge — no delivery fees apply.

Table

Destination Processing & Dispatch Estimated Delivery Time Shipping Cost

🇬🇧 United Kingdom3–4 business days3–4 business days from dispatch£0.00 — Free

🇺🇸 United States3–4 business days3–4 business days from dispatch£0.00 — Free

🇨🇦 Canada3–4 business days3–4 business days from dispatch£0.00 — Free

🇦🇺 Australia3–4 business days3–4 business days from dispatch£0.00 — Free

ⓘ Delivery timelines above are estimated working days after dispatch. Actual delivery dates may vary due to courier delays, customs processing, or local postal service schedules outside our control.

4. Customs, Duties & Import Fees

United Kingdom: No additional customs or duties apply
USA, Canada, Australia: Your order may be subject to local import duties, taxes, or customs clearance fees upon arrival. These are the responsibility of the recipient and are not included in your order total or shipping cost. We recommend checking with your local customs authority for applicable rates before ordering.

5. Order Tracking & Delivery Status

Once dispatched, you will receive a confirmation email with tracking information where available
If you do not receive your tracking number within 5 business days of placing your order, please contact us via the form on our Contact Us page
Risk of loss or damage to goods transfers to you once the item is delivered to the address you provided at checkout

6. Delays & Missing Orders

If your order is delayed beyond the estimated delivery window, please allow up to 7 additional business days before contacting us — courier networks may experience temporary disruptions
If your order has not arrived within 30 calendar days from the order date, please notify us via our Contact Us form. We will investigate and arrange a full refund or replacement at no extra cost to you
We are not liable for delays caused by customs, adverse weather, industrial action, or other circumstances beyond our reasonable control

7. Delivery Address

Please ensure your delivery address — including postcode/zip code — is complete and accurate at checkout
We cannot change your delivery address once your order has been dispatched
If an item is returned to us due to an incorrect or incomplete address provided by you, you will be responsible for any re-delivery costs

8. Undeliverable & Returned Parcels

If a parcel is returned to us as undeliverable, refused, or unclaimed, we will contact you to arrange re-delivery or process a refund (less any non-recoverable shipping costs)
Items returned to us will be held for 14 days before being processed as cancelled

9. Contact Us

For shipping enquiries, tracking updates, or delivery concerns — please submit the online form on our Contact Us page. We aim to respond within 2 business days.